We are a team of Microsoft Dynamics 365 specialists focused on delivering ERP development services. An expertise in X++ development, as well as in customization, integration, upgrade, and support of Microsoft Dynamics 365 (formerly called Dynamics AX) for customers in different industries enables us to deliver projects of any scale and complexity on time and within budget.
We can work as you team’s extension or provide a dedicated team of projects managers, developers, and QA engineers to focus on your project. Learn more about how Axiopea can assist you with Microsoft Dynamics 365 for Finance and Operations customization.
Dynamics AX customization case study
The group of companies with a broad competence in gastronomy including business, event, and public catering; meals at schools, hospitals; distribution to retail stores, cafes and restaurants.
The Company offers services to a variety of customers, such as schools, kindergartens, hospitals, and other organizations and individuals. The Company has to provide a diverse product range in each category to stand out in the crowded marketplace. It has to keep the customers’ loyalty adjusting product offerings to their specific needs and tastes. It also has to expand the customer base.
The main marketing tool the Company uses is Telesales-both regular customers and prospects are contacted by phone to place orders, learn about new menus, discounts, etc. The Company was in the process of implementing Microsoft Dynamics AX 2012 R2 when it appeared that the out-of-the-box functionality doesn’t address their specific needs in telesales.
The Dynamics AX functionality offers reporting and BI features based on actual sales. We had to customize the system to enable reporting and analyzes based on customers’ and prospects’ inquiries. While working on this project, we’ve faced a number of challenges:
Axiopea’s team developed a Telesales add-on that visualizes detailed information on separate products, turnkey culinary solutions, previous orders, and requested/refused options. Main Telesales features:
1. All products, orders, customers and prospects are gathered in one place. The telesales specialist is now able to
2. Dynamics AX reporting and planning is now based not only on actual sales statistics, but also on sales forecasts. The responses of customers and prospects to the telesales representatives are indicated in the system to be analyzed later. This functionality made it possible to
With Axiopea’s service the Company was able to combine telesales and telemarketing features in Dynamics AX providing more value to sales, marketing, and logistics. The Company obtained a tool that helps manage AX sales based on both actual consumption and inquiries from customers and prospects. The solution helped the Company to
The Company stands out in the competitive marketplace by offering individuality and variety instead of pre-defined meal plans to its customers.
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